craignmullis

I ordered a $450 item along with $265 in accessories. The items malfunctioned and I attempted to contact RedX by phone, but the phone message said to send an email. I started an email thread where I contacted them 12 times and they responded only 3 times. I asked for assistance, reimbursement for postage for returned items, and requested that someone in management contact me to discuss this business transaction. I spent $64.51 to send all items back so that they could determine what was wrong. The postage included insurance since the cost of the items was over $700. They only responded that they wouldn’t pay for the postage. RedX did state that there was a defect, ‘The chamber was finished roughly and causing the problems you were having. An error in the machining process.’ I did receive all the parts from RedX and they functioned correctly. However, when I cleaned the parts after functionally checking them out, I found excessive carbon buildup and wear marks that indicated used parts were sent to me and not new parts. During this process it occurred to me to check if the Better Business Bureau had any information on this company. I found that RedX has an ‘F’ rating on the BBB. I should have checked before making a purchase.