I recently bought a used 7.62 OR and started having issues with the gun extracting spent rounds but failing to eject them before the next live round tried to feed, causing a jam. I called LaRue and told them about the issue. The first thing I was told was that the rifle has a lifetime guarantee and they would make it right, even though I bought it used. They sent a e-mail and requested information about the rifle and ammo etc...
Within maybe four days I received a phone call from LaRue and was told I would be receiving a new bolt, buffer and spring. Got the parts a couple days later, installed them and headed to the range. The rifle works flawlessly now!
From my first call to LaRue till I received the new parts was maybe a week and a half. They were easy to deal with and very helpful. Aside from talking with me about the issue I was having, they were interested in what kind of accuracy I'm getting and what I thought about their guns. I currently have two LaRue rifles and couldn't be happier with them and the customer service.