Well, just to be fair, one must take into consideration it is a lawyer who makes his bones selling expensive gun trusts and probably doesn't like seeing his margins eroded who is making those claims, its not the ATF saying anything which raises my "he's just being a hater" apparatus and makes me somewhat skeptical as to his sincerity or its veracity. Listen, it may very well be so, and perhaps there is room for improvement over there, however, they are certainly doing an adequate job of providing what the law requires, I gather its working very well for a whole lot of PPL, and I am definitely a satisfied customer, so take that for what its worth to you, I can only speak from my own experience, for us it was a fast, easy, and inexpensive process, and has performed flawlessly on three occasions thus far. However I will call them Monday and inquire as to their position with respect to this article, then I will advise herein as to the outcome. ;-)