I love great customer service, and I will always support a company that shows stellar CS.
Brownells and Rainier Arms have always been my "go to" companies.
Brownells is always good about returns with no questions asked. I love them for that. I also love that they ALWAYS answer the phone and I can talk to an actual HUMAN BEING.
A few years ago I ordered a stainless steel match barrel from Rainier Arms. They sent me a black barrel instead of the s/s barrel I ordered. They emailed me a return shipping label the day I called them, and immediately overnighted a new barrel to me. I sent the first barrel back that afternoon and had a new barrel in my hands the following afternoon. WHO WORKS ON THE HONOR SYSTEM ANY MORE? ??? RAINIER ARMS does, that's who!
Today I had another great experience, this time with DSGArms.com (excerpt from my email this morning)
The honor system again?!?! Who would have thought that companies would actually carry out this practice? I understand that I'm only dealing with about $10 worth of product... but the practice is impressive no matter what the value it.
I'm so appreciative that I'm making another DSG order today... just because!