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Posted (edited)

As a policy, owners of our selectors have the option to exchange their levers for something that may work better for them, irrespective of place of purchase.

 

Over the years we've had hundreds of levers that were not returned because folks either forgot, or decided to keep them (I received emails from them stating they decided to keep them even though they knew they were supposed to return them).

Unfortunately, the free lever exchange program ran its course.  The cost of exchanging the lever covers shipping and a bit of our cost, we're not making money by exchanging levers with customers, we're not even breaking even lol.

Edited by Battle Arms Dev
  • 5 months later...
  • 1 month later...
  • 3 months later...
Posted

Already exchanged emails.

I can't say that I have ever had a company respond to an email within a few minutes, until now. Fantastic customer service!  <thumbsup>

Thank you very much!

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