COBrien Posted February 18, 2019 Report Share Posted February 18, 2019 Ever since I got into building/modifying ARs, OpticsPlanet has been one of my go-to retailers. I've never really needed to test out their customer service until today. I placed an order last week for a Ballistic Advantage .308 barrel and a Gas Block Genie (going to see if this works better than the HB Industries "alignment pins" I've been using). Prior to placing the order, like always, I found a product I'd ordered previously and did a quick review of it to get my 7% off coupon. I applied it to my cart and checked out (with some fiddling around with PayPal in between). Unbeknownst to me, any time you leave your cart on the OpticsPlanet website, it removes any discount code you've entered. So it has to be re-entered. I noticed this this morning, while checking on the status of my order. So I called OP to straighten it out, figuring they'd just tell me to cancel that order and place another with the code applied. No big deal. While I'm on hold, I browse their website and discover their Presidents' Day Sale (10% off). So my new plan is to cancel last week's order and order the same products, but with the 10% off coupon. When the CS rep answers, I explain the situation to him and tell him I'd just like to cancel the order (since it was placed before the Presidents' Day Sale started). His response? "No need. I'll get you taken care of." He applied the 10% and refunded the $20.13 from the discount to my card. Done deal, no questions asked, no hassle. Other than being on hold for 25 minutes. Quote Link to comment Share on other sites More sharing options...
DNP Posted February 18, 2019 Report Share Posted February 18, 2019 That's some quality stuff right there. They are one of the main spots I start my search when I'm shopping. Good to know there's decent folks on the phone if needed. Quote Link to comment Share on other sites More sharing options...
Sisco Posted February 18, 2019 Report Share Posted February 18, 2019 Always had great luck with Optics Planet. One retailer I trust. Quote Link to comment Share on other sites More sharing options...
Lonewolf McQuade Posted February 19, 2019 Report Share Posted February 19, 2019 Good to know! Quality customer service isn't so common anymore. Quote Link to comment Share on other sites More sharing options...
COBrien Posted February 19, 2019 Author Report Share Posted February 19, 2019 You can find even better deals on their sister site, DVOR. Just sign up with your email address. You just have to double-check the prices before you jump in and buy something. Some of their “sale prices” aren’t that great, after you figure in $9.99 shipping. Quote Link to comment Share on other sites More sharing options...
DNP Posted February 19, 2019 Report Share Posted February 19, 2019 I use DVOR more than OP, but it's all the same. Haven't had anything I've had to straighten out with them before. Easy site, no complaints. Quote Link to comment Share on other sites More sharing options...
Boot_Scraper Posted February 20, 2019 Report Share Posted February 20, 2019 (edited) Love me some Optics Planet. Every time I've had an issue, which is mostly my fault, they've set it strait. Usually the best prices as well. Edited February 20, 2019 by Boot_Scraper I get my mords wixed up Quote Link to comment Share on other sites More sharing options...
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