I know this is old but I got something to add. i never bothered contacting them after reading farks post. I don't have time durning the day to contact someone who's not going to call me back. Well about a week ago I saw them pop up on my Instagram feed, so I figured hmmmm call them out in public and I bet I get a very quick reply, which I did this was the reply I got: "I just saw your comment on video... if you are having reset issues turn adjustment screw clockwise until trigger resets. customer service number is 602-773-9159 We have been swamped lately but I promise we will take care of you" i never replied, but I've got a mech trigger on its way and I plan on swapping it out so I got something that works till I've got time to play with the elfman.