that's good. It's a busy ef'n time of year right now. I've made it a goal to try shopping with vet owned companies as much as possible for Christmas. I had a similar situation, ordered November 29 they DM me on Instagram and thank me numerous times awesome coms tell me it'll ship this date, they'll get me tracking ASAP. Then they fell off the grid, 3 weeks I've sent numerous dm's and emails and what not. Finally got a response last night totally apologizing for being silent, they're slammed. One thing to take in mind is most these places are small operations, lots of places the same guy who processes your order, boxes ships and also answers the phone/emails, Small time operations. I'd be willing to be they weren't ignoring you. Good luck, let us know how it goes