I still laugh so hard about this whole deal...not at you or the pain you were going through...at Delta's unfortunate fate of this happening to you. From what I have seen, it is physically impossible for you to cuss, yet you're about as country as they come. If you're not insulting or cussing, they can't hang up! This had to be the most politely delivered ass chewing she'd ever recieved. I bet the woman took a break after that phone call just to try to comprehend what had just happened.