shepp Posted October 26, 2017 Report Share Posted October 26, 2017 So I’m gonna go on alil rant here. End of sept (the 19th) I ordered a pair of boots from them boots I wear for Work. I got them shit I ordered the wrong ones, no side zip and they’re leather my fault. After they took two weeks to be shipped to me due to them re doing their wearhouse. Email them twice the week of the 2nd asking them for them to do an ecxchange the fifth they reply Good afternoon Neal,Thank you for contacting 5.11 Tactical. We are currently transitioning to a new system & will resume shipping next week. As soon as we are up & running with the new system your Return Authorization will be created & you will be notified at that time. We apologize for any inconvenience this may have caused you, but we do appreciate your understanding & patience during this time. Thank you for being a 5.11 Tactical customer & for giving us the opportunity to serve you! Customer Service I have yet to hear anything from them I’ve emailed them twice since with no reply, think they’ll be getting a phone call tomorrow. This is horse shit I know I F’d up but damn?! I hate to put them on blast but........... Quote Link to comment Share on other sites More sharing options...
sketch Posted October 26, 2017 Report Share Posted October 26, 2017 im switching to keen boots. made in oregon usa, thus far also assembled in the us, for the pair i like. when they sell out the whole line, i hope to be in loafers made from gofers.haha Quote Link to comment Share on other sites More sharing options...
shepp Posted October 26, 2017 Author Report Share Posted October 26, 2017 Problem is I really like these, customer service has just been trash. Quote Link to comment Share on other sites More sharing options...
ARTrooper Posted October 26, 2017 Report Share Posted October 26, 2017 10 hours ago, shepp said: So I’m gonna go on alil rant here. End of sept (the 19th) I ordered a pair of boots from them boots I wear for Work. I got them poop I ordered the wrong ones, no side zip and they’re leather my fault. After they took two weeks to be shipped to me due to them re doing their wearhouse. Email them twice the week of the 2nd asking them for them to do an ecxchange the fifth they reply Good afternoon Neal,Thank you for contacting 5.11 Tactical. We are currently transitioning to a new system & will resume shipping next week. As soon as we are up & running with the new system your Return Authorization will be created & you will be notified at that time. We apologize for any inconvenience this may have caused you, but we do appreciate your understanding & patience during this time. Thank you for being a 5.11 Tactical customer & for giving us the opportunity to serve you! Customer Service I have yet to hear anything from them I’ve emailed them twice since with no reply, think they’ll be getting a phone call tomorrow. This is horse poop I know I F’d up but damn?! I hate to put them on blast but........... Don't go 5.11 with side zipper, they constantly break. It's what they issue the state patrol and the side zippers are crap. honestly, I think 5.11 has gone down hill since they have gain popularity. I bought some cheap $60 boots off Galls.com and I have been wearing them almost every day for duty for the past year and a half with no issues. Quote Link to comment Share on other sites More sharing options...
shepp Posted October 26, 2017 Author Report Share Posted October 26, 2017 (edited) 32 minutes ago, ARTrooper said: Don't go 5.11 with side zipper, they constantly break. It's what they issue the state patrol and the side zippers are crap. honestly, I think 5.11 has gone down hill since they have gain popularity. I bought some cheap $60 boots off Galls.com and I have been wearing them almost every day for duty for the past year and a half with no issues. I’ve had a pair for 6-8 month 500 miles on them been the best boots I’ve had since I’ve been wearing patrol style boots Edited October 26, 2017 by shepp Quote Link to comment Share on other sites More sharing options...
COBrien Posted October 26, 2017 Report Share Posted October 26, 2017 My wife swears by Bates side-zip boots. She buys a new pair every year with her uniform allowance, and has yet to have a pair let her down. Quote Link to comment Share on other sites More sharing options...
shepp Posted October 26, 2017 Author Report Share Posted October 26, 2017 1 hour ago, COBrien said: My wife swears by Bates side-zip boots. She buys a new pair every year with her uniform allowance, and has yet to have a pair let her down. I’ve had 4-5 pairs, I blow them out we got a whole thread in the gear area on boots, thanks tho. I wanted to stir the pot alil and see if maybe their softerwear would pick up on this. Quote Link to comment Share on other sites More sharing options...
Robocop1051 Posted October 26, 2017 Report Share Posted October 26, 2017 I have three pairs of 5.11 ATAC boots with safety toe. Two failed at the zipper before the shoe died. Third pair are in a locker for “just in case”. Wearing Altama mids now. Still want to grab a pair of Merrell Tactical MOAB boots. Quote Link to comment Share on other sites More sharing options...
blue109 Posted October 26, 2017 Report Share Posted October 26, 2017 2 hours ago, COBrien said: My wife swears by Bates side-zip boots. She buys a new pair every year with her uniform allowance, and has yet to have a pair let her down. Did pretty well with my last pair of bates. They had the mesh panels and the stitching between the mesh and leather around the heels gave out...but not until the tread was about gone anyway. One of the zipper pull tabs busted off, but the zipper itself was solid. Quote Link to comment Share on other sites More sharing options...
shepp Posted October 26, 2017 Author Report Share Posted October 26, 2017 (edited) I’ve pulled eyelets off my last to pairs and said no more i called 5.11, I know I should have to begin with but works been so crazy it’s been hard to take time/remember ***problem resolved but as a company of their stature it’s still BS Edited October 26, 2017 by shepp Quote Link to comment Share on other sites More sharing options...
ARTrooper Posted October 27, 2017 Report Share Posted October 27, 2017 11 hours ago, shepp said: I’ve had a pair for 6-8 month 500 miles on them been the best boots I’ve had since I’ve been wearing patrol style boots When I was in the academy, we had about a dozen pair that the zippers broke on and we only had 38 cadets. not good odds. and like you seemed to have noticed, they aren't real good with their customer service anymore since they haven gotten so big. I will say, they are some of the most comfortable boots I have worn, but not worth the money if you ask me. Quote Link to comment Share on other sites More sharing options...
shepp Posted October 27, 2017 Author Report Share Posted October 27, 2017 2 minutes ago, ARTrooper said: When I was in the academy, we had about a dozen pair that the zippers broke on and we only had 38 cadets. not good odds. and like you seemed to have noticed, they aren't real good with their customer service anymore since they haven gotten so big. I will say, they are some of the most comfortable boots I have worn, but not worth the money if you ask me. If this next pair holds up as well as the last I’ll just order from a company that’s not them..... Quote Link to comment Share on other sites More sharing options...
ARTrooper Posted October 27, 2017 Report Share Posted October 27, 2017 Quote Link to comment Share on other sites More sharing options...
shepp Posted October 27, 2017 Author Report Share Posted October 27, 2017 3 minutes ago, ARTrooper said: The thing I like about them like I said in the gear thread was they’re synthetic leather. I have narrow feet, real leather stretches out gets sloppy, also being in a trade they get alil more wear and tear and have held up a bit better than others Quote Link to comment Share on other sites More sharing options...
98Z5V Posted October 28, 2017 Report Share Posted October 28, 2017 On 10/26/2017 at 11:03 AM, shepp said: I’ve had 4-5 pairs, I blow them out I've heard that about you - you blow everything out... Quote Link to comment Share on other sites More sharing options...
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