I bought a CMMG 9mm upper the fake forward assist was damaged from a poor packaging on Midways part. Rather than return it I contacted CMMG, emailed them a copy of my receipt. They required me to waste my time taking a picture as proof. As though I was trying to beat them out of some costly part. My time as well as theirs should have been more valuable than that exercise. Then I had to bump them over the course of a week or two to ship the replacement. I will not forget that lunacy.