Actually, I don't think it's due for a subject change. The fact is, without publicly being called out on a large forum...customer service (at least the person who responds to cuatomers) was not so great...as the subject states. Now, that's not saying that ARF isn't a decent place to get some help, or that Jason and Jessica aren't great representatives of Magpul....but if you encounter a legitimate issue and pick up the phone you shouldn't have to run off and post about it to get it resolved. That is customer service that is "not so great".