Rsquared Posted February 3, 2019 Report Share Posted February 3, 2019 So, at the fall shootfest out in AZ back in October, at one point, Rob wanted to run my 300 black SBR with a can on it (my oldest 762-SD). At that moment, he saw that something wasn't quite right and that the can wouldn't screw onto the muzzle and stay tight. Both him and I looked at it, and found that the ratchet teeth (for the QD mount) had spun out of the damn thing (well....afterall.....it's almost 7 years old at that point). So after my return to my super secret East Coast base (FUK that drive), I dealt with AAC and started the process of returning it to them for repair. The ratcheting assembly is part of the registered device, so they couldn't just send me the parts to repair it, they had to repair it themselves. So, by the time Christmas rolls around, I have everything sorted out to send it back to them......which I do at no cost to me. They sent me a return shipping label that covered all of it. Now. Flash forward to this week. The can comes back to me via UPS. I unpack it and check it out. Not only did they repair the ratchet mechanism, but they welded a whole new nose on the thing. I know that because it had a slight egg shape to the exit hole (on the bidness end of it) from a high flyer that came out of it once. Coming back, the thing looked new. Then, they obviously stripped it's anodizing and re-applied it. I could tell because the anodizing had been worn off around the serial number from use and abuse before it was sent in, but the whole thing had a brand new coat applied to it. I'm fuking impressed. Apparently, a lifetime warranty STILL applies to some companies in this world. I was ready to pay something for the repair (afterall, the thing was FAR from new anymore). But after the initial conversation with the guy on the phone at AAC, I never heard from them again. They simply fixed it and sent it back to me. With NO cost at all. I repeat, NO COST AT ALL. THIS is why I love AAC equipment. And for all the mother-fucking that any of us may do about Cerberus group (now the parent company of Remington/AAC and others), they still honor the original warranties. Besides the fact that I already own multiple AAC suppressors, I'll continue to buy them in the future when I want new ones. Here endith the sermon. Carry on. As you were. Quote Link to comment Share on other sites More sharing options...
98Z5V Posted February 3, 2019 Report Share Posted February 3, 2019 They rock. They treated JTAllen the same way - with a baffle strike. Fixed, warranty justified, repairs covered by the company, ... NO COST to the owner. Fucking BADASS... Quote Link to comment Share on other sites More sharing options...
edgecrusher Posted February 3, 2019 Report Share Posted February 3, 2019 Well, if it ever becomes available to me, I will be buying their products based on this feedback. Good for them, backing a product they believe in. And congrats to you on your refurbished suppressor! Quote Link to comment Share on other sites More sharing options...
98Z5V Posted February 3, 2019 Report Share Posted February 3, 2019 13 minutes ago, edgecrusher said: And congrats to you on your refurbished suppressor! Exactly. Because we're only gonna try to fornicate it up again this year in the desert... Right?... ? Quote Link to comment Share on other sites More sharing options...
jtallen83 Posted February 3, 2019 Report Share Posted February 3, 2019 Fixed mine even when they were told in no uncertain terms it was a user issue that caused the strike. Heard them on a podcast say they will fix stupid once. That kind of service, and the fact that I have nearly $1,000 wrapped up in compatible muzzle devices, will keep me an AAC customer. Quote Link to comment Share on other sites More sharing options...
unforgiven Posted February 3, 2019 Report Share Posted February 3, 2019 Outstanding ? Quote Link to comment Share on other sites More sharing options...
shepp Posted February 3, 2019 Report Share Posted February 3, 2019 Great to hear this Quote Link to comment Share on other sites More sharing options...
sketch Posted February 4, 2019 Report Share Posted February 4, 2019 good to go! Quote Link to comment Share on other sites More sharing options...
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