Every bike that comes into my shop gets a detailed inspection, right there in front of the customer - then they sign my inspection sheet. I list everything that visually wrong with the bike, too. Anybody tries to say "That wasn't there when I brought it in here!..." - I just whip out the sheet. Now, if one of my techs fuckers something up on a customer bike, I let the customer know right away, and I pay that repair out of service expense, too... What they did to you, Rene, just ain't right. >:( I'm in the imports - Suzuki, Kawi, and the Arctic Cats, too. I work on everything. You'd be surprised at how much HD work I get. I treat 'em right, don't bend them over on labor rates, and get that poop out of my shop fast. I crush the local HD dealer on HD work, and they hate it... <lmao>