Riedeman Firearms Matrix Aerospace

[ltkrich]

THIS IS A PERFECT EXAMPLE OF WHAT NOT TO DO ON OUR FORUM. I WILL NOT ERASE OR CENSOR THIS POST, SO THAT VISITORS WILL ALWAYS BE ABLE TO READ THIS PERSONS POOR JUDGEMENT, AND THE CONSEQUENCES IT REAPS.

-ROBO

JUNE, 21ST 2015 @ 1317HRS

I want to just do a quick review of my experience with this guy from gunbroker. First and foremost, the product is good quality, I wouldn't think twice about getting a Matrix Aerospace receiver set....

...I would think 3 times before buying from Chris Riedeman though. The guy is extremely unprofessional.

So let me set the stage here. I will admit openly that I had a lapse in judgement a few years ago when I was new to GunBroker, and I let a purchase go incomplete. I got negative feedback for good reason from a different seller. I want it known that I'm not just some scumbag who doesn't live up to his end. I'm a Marine Vet (0331, 2/6 E Co.), and am currently a helicopter flight instructor after years of hard work. I'm an avid gun enthusiast, and a model citizen.

So fast forward 2 years, and I'm trying to fix my feedback issues. So I decide I want to make a purchase and do it right and get some good feedback. I've been wanting to build an AR-308, and after some research I decided the Matrix Aerospace product that Mr. Riedeman is selling would be a good product for my build and pressed "Buy It Now". I immediately messaged him back regarding how to pay. It was at 1:30am, so I didn't get a reply till the next day, naturally. Once I did get a reply, I paid immediately the next morning. I was told to get FFL information, and after a flight I went directly to my FFL and got their information to send to Mr. Riedeman. Within 18 hours he had full payment and FFL information, well within the agreement that I'm held to by GunBroker, in fact likely quicker than a lot of buyers. Because I was very serious, I wanted to do it right!

The next day I send a message asking if they received my FFL information, and a few hours later I get a response that they had and that they were shipping my product and would send me a tracking number. Sweet, going good so far! 2 1/2 days later I've heard nothing back, no tracking number, no anything. So I ask, "Do you have a tracking number?" verbatim. No answer for over 24 hours. It's 3 1/2 days later and I have NO confirmation my package has shipped, and NO communication from them clearing it up. I was ignored. So frustrated at this point I send another message that essentially goes like this "Look I'm getting frustrated here, has my product shipped? Are you going to send a tracking number? If you haven't send it, I'm not even mad, I just want my product and I will work with you no matter what, just keep me in the loop." Within a few minutes I get a tracking number and an apology for my being frustrated. After getting my tracking number, I found out that my product had actually been delivered to my FFL that morning I wrote my frustrated email. I didn't know this, otherwise I wouldn't have said anything, but there was no way for me to know if they'd even delivered it because they didn't send my tracking number and IGNORED me for several days.

So as it turns out, shipping ended up being timely, and the transaction went well. I was left out of the loop and frustrated about that, but I had my product and didn't care. Time for that feedback right?? I told them I got it, that I was happy, sorry I got frustrated and that I'd leave them feedback after they left me some! No response.... So I figured I'd wait a week or so to see if they just left some.... No feedback. So I email them, and she tells me their on a vacation out of the country for 2 weeks and they'll leave feedback when they get home. No biggie, hey sweet I'd vacation out of country for a few weeks, and I understand! A month later, nothing.

So I I have a trend of poor communication from this seller and I leave my feedback and send them a message requesting mine. I gave them a B. Why a B? Well because while I did get my product in a timely manner, the communication was awful. They left me in a position where I had no idea if my product had shipped or not, and ignored me for a total of 3 1/2 days! That's poor customer service, and they didn't live up to their word and didn't send a tracking number when they told me they would. In my mind a B is a passing grade, and they had passing service, but certainly not A quality.

Next day I get a call from him, I was busy with flight and couldn't take it, I returned the call the next day. Dealing with him was extremely unpleasant. My conversation went like this; he originally told his wife NOT to leave me feedback (so she lied to me about leaving some after vacation), he said it was because I was rude (after being ignored for 3 1/2 days), and that now because I didn't give him the grade he wanted he was going to leave me poor feedback, then promptly hung up on me. WTF is this dudes deal?? No apology for the service, no calling to see what was going on, just threats and being hung up on?? Some customer service. Honestly, if he'd just called and sorted it out, I would've bumped his grade to an A- and went about my life, but he was EXTREMELY RUDE to me, over his mistake none-the-less!

So I was livid, and for good reason, I was going to drop his grade to an F after that unprofessional display. However, after calming down for the rest of the day I decided to leave it what it was. I did write him a pretty lengthy email detailing what happened, pointed out in the thread that he'd ignored me (which he denied even though looking at the emails it's obvious), and told him why I gave him a B and that I'd leave it there.

I kept looking and saw no feedback from him for over a week, and figured he'd just decided not to leave any and that was that. Quite the contrary. He decided to file a false report that I hadn't completed the transaction, and left me a D on my feedback. A FALSE report that I didn't complete the transaction?? And a D for being ignored? This dude is a joke. Recall, I had completed my appropriate actions within 18 hours. So what part of that is incomplete? What started off as trying to do the right thing and build my feedback has ended in me trying to dispute my account termination and dispute a poor feedback response that was undeserved.

So I'll leave on this... Product is what it should be, shipping is what it should've been. COMMUNICATION was poor, very poor, he ignored me. CUSTOMER SERVICE was extremely poor. This dude is a snake and a liar. I would recommend nobody buy from him. Simply because he's a vengeful piece of crap who thinks it's ok to ignore customers.

I make this on a forum so that potential buyers who have any questions can read a DETAILED report of how this dude acts. You can get these receivers elsewhere, and I would.

I also have saved the screenshots of our communication thread in case anyone wants to call my bluff. I'm positive he's gonna post up some dramatic response about how he didn't ignore me. Feel free Chris, I'll just post the threads that show you in fact did blow me off.

Worst experience ever.

[planeflyer21]

First, worst experience ever?  Hold on tight!

 

As someone who has been on Gunbroker for a decade or so, with all A+ feedback, I have little sympathy for your experience.  Wait...no I don't.  Make that no sympathy at all.

 

Gunbroker guidelines allow an immense amount of time for both the seller and buyer to contact one another buyer has 5 days to make contact, the same with the seller contacting the buyer).  Not only did the seller communicate with you WELL within this defined period of time but your ENTIRE TRANSACTION was completed prior to the expiration of Gunbroker's minimum guidelines.

 

Rather than give us the name of your FFL...who failed to communicate to you IMMEDIATELY (the same standard you are holding Mr. Chris Riedeman to), you choose instead to focus upon the individual who sold you your product.

 

A product that you yourself state is a great product and you have no issue with it.  Delivered faster than any auction I've won on any auction site.  Ever.

 

It was at this point you went full retard.  Never go full retard.

 

After receiving your product in good condition, despite not getting a communication from your subpar FFL, YOU chose to initiate the abusive misuse of Gunbroker's feedback system.  In your own words, "In my mind a B is a passing grade..." even though "Product was received in a timely manner and in condition as advertised" is the requirement for an A.  Honestly claimed-Marine, did you think winning this one auction joined you at the hip with the seller?!  I've gone longer without communications with people that owe me money.

 

Thanks for the full disclosure that you had already jacked someone on another auction (which makes me further doubt the Marine claim), as it truly seems you are reaping what you sow.  Shitsandwiches.

 

You then have the gall to come into our forum here, fully hoping your child-like slanderous accusations will get Chris Riedeman a bad reputation internet wide, because you got your panties twisted around your blossoming pubic hairs after being a protagonistic assholesquirt.

 

You, un-sir, are a douchebag first class.  I don't like you.  If I were a moderator here you would be banned already with your whining sheetstain of a post deleted.

 

I don't want you shooting on the same range as me and I sure as hell wouldn't step foot into any aircraft you were piloting, as you don't have the professionalism of a 3rd grade schoolyard bully.

 

Go stroke your ego on ARF.com.

 

Asshat.

[shepp]

I've gotta agree your so scorn that your joining new forums to bad mouth this guy???? If this is the hardest you've ever been fuked, you sir must have a tight ass, like smaller than rabbit turds........mouse turds maybe???? Did you whine like this in the Corp too???

[survivalshop]

   + 1

[DNP]

Excellent first and hopefully last post. We don't need that here. I have never seen plane say that much...or even come close to letting someone know how he felt about them....I'm just glad he sugar coated it.

I think I agree with him.

[shepp]

Excellent first and hopefully last post. We don't need that here. I have never seen plane say that much...or even come close to letting someone know how he felt about them....

Those were my exact same thoughts well that and wait till 98 sees this

[AngelDeVille]

My experience with reideman, was the opposite. I got most of my parts through him.

[jtallen83]

I hope this thread gets deleted or at least Mr. Riedeman adds a response......using your first post to flame a guy is bull$hit, you've been around for about a month and a half, have you read any of the posts here? If you had you didn't seem to grasp the ambiance here. You do understand that people have lives that don't entirely revolve around you........

I would be more understanding if you had formed a question in your first post, like maybe,Am I out of line giving Mr. Riedeman a B for feedback?

From the description you posted I think I may look in to buying some parts there, thanks for the tip!

 

98......have at it! One fishy smelling marine here...........

Edited June 21, 2015 by jtallen83

[ChaseFan9]

He should be here shortly...

I've never had problems with Chris, though I think all my emails started to annoy him after awhile. You DO know he's a member here, right?

[392heminut]

...using your first post to flame a guy is bull$hit

THIS is exactly what I first thought when I started reading his post! I'll be surprised if he even attempts to become a part of this community since he's not getting the sympathy he expected!

[Robocop1051]

I'm glad I made it so people can't come back and erase posts... this is a GEM!

This guy is obviously going from forum to forum and copy/paste his tirade on each forum.

I'm going to go on gunbroker right now and order something from the seller... and tell him that this post is exactly why.

[planeflyer21]

I'm glad I made it so people can't come back and erase posts... this is a GEM!

This guy is obviously going from forum to forum and copy/paste his tirade on each forum.

I'm going to go on gunbroker right now and order something from the seller... and tell him that this post is exactly why.

 

3-4 days shipping, on an highly sought after product in great NEW condition?!  No shite!

[Robocop1051]

This has been handled... thoroughly.

I had to bust out Mjölnir for this one.

[Robocop1051]

FWIW...

Mr ltkrich only had two transactions on his account... before he so appropriately cancelled his membership.

The first (as he openly admitted) was negative, and based on the comments... rightfully so!

The second, from Riedman Firearms, was a B!!! A score the OP specifically stated was "a passing score". Not only do I think this is a fair score... it shows the OP lied about receiving a D. If anything, at least the B raised his otherwise failure of a grade.

[Riedeman Firearms]

  My name is Chris Riedeman.  I'm the guy that LtKrich is talking about.  I’m the owner of Riedeman Firearms.  Let me begin by saying that I deal with many people a day, and I try to please them all. Despite my best efforts, sometimes I fail.  In this case, I thought things were handled pretty well.  If memory serves, his item was shipped the same or next day, and it arrived to him in three or four days, which isn't bad considering that he's in KS and I'm in FL.  His item also arrived undamaged.

 

  Tyler Krich's biggest complaint is that we failed to communicate well with him.  This is not reasonable as he called from the moment he purchased his receiver set to the time it arrived. He called again when he thought that his package didn't get delivered as he thought it would be.  My wife assured him it was at his FFL dealer's location.  It was.  To say that this gentleman didn't fit the profile of one of my "regular" or "standard" customers became obvious immediately.  Nevertheless, I don't mind "needy" customers.  As a business owner, all customers are good ones.  

 

  Customer satisfaction is my job.  When a customer takes the time to write such a long and drawn out complaint, it stands to reason that I failed.  So, to Tyler Krich, I apologize for not meeting your standard.  Let me assure you that I have a short memory and I don't hold grudges well at all.  Please feel free to contact me directly and I'll see what I can do in regards to making a better second impression.  

 

Chris Riedeman

Riedeman Firearms

 

(407) 873-4601

[shepp]

Chris I think we were already aware that he's "needy" to put it nicely. As many members stated it sounds like your doing a good if not great job. People say retail is a bitch, it's no where close to Internet sales, put a keyboard or phone in between one another and lots of people go full retard and we all know you never go full retard. I wish you the best and hope this d-bag didn't tarnish your name else where.

Good luck

[blue109]

And planeflyer drops the Mic...walks off stage.

[DNP]

Lol....I was just looking up a gif of that to add here. Drops mic....

*edit from Robo

[blue109]

It was like the final battle in 8mile

[planeflyer21]

FWIW...

Mr ltkrich only had two transactions on his account... before he so appropriately cancelled his membership.

The first (as he openly admitted) was negative, and based on the comments... rightfully so!

The second, from Riedman Firearms, was a B!!! A score the OP specifically stated was "a passing score". Not only do I think this is a fair score... it shows the OP lied about receiving a D. If anything, at least the B raised his otherwise failure of a grade.

Screenshot_2015-06-21-14-02-39-1.jpg

 

Saw that also...two bad transactions.

 

Mr. Riedeman, you are very gracious and humble.  As I see this protagonist's claim, he had absolutely nothing to complain about.

 

Then when he started throwing around the self-title of "Marine" and claiming that his interaction with your business was his "worst experience ever", it soured my stomach.  And I'm not even a Marine (though I was on a boat with some for awhile).

 

With that being his first post here...ever...to come in with an attempt to libel a fellow small business owner, all while making it quite clear he received an awesome product, in an outstandingly short period of time, I felt he needed to be addressed.

 

That's usually someone else's job around here.

 

If I have purple smeared, raised welts in the near future, you'll know I stepped on his toes.   <laughs>

[Robocop1051]

Thank you Mr Riedeman for your side of the story. It reads out exactly as how I (and others) interpreted it from the beginning.

With all said and done, and out of respect for Mr Riedeman who I'm sure isn't interested in continued back and forth, this thread is locked.