Ordered a Hornady Magnum Sonic Cleaner back in my sabbatical, not having a chance to use it until June. Used it once to clean brass, which it did GREAT on! Went to do a second batch and was unable to start the ultrasonic function...could still adjust the temp up and down, and the timer up and down...just wouldn't start the cleaning cycle. Rather than send it back to MidwayUSA for a no question exchange, I called Hornady to see if I could trouble shoot it and get it working. Spoke to Doug who said "Not that I know of but I can send you a new one!" Got my address and is sending me a shipping label with return auth # too! I'll let you all know how it works out. Jon