392heminut Posted May 22, 2013 Report Share Posted May 22, 2013 Well, I'm pretty disappointed with Magpul's customer service right now. As some of you know, I was given authorization for their Military/Law Enforcement direct factory purchase program. I placed my order for 10 SR25 mags on April 30th and received not one, but two confirmation emails. A couple of days ago, wondering what happened to my order, I went on the site and logged into my account but could find no info on the order. I sent an email to customer service, and was advised by a Lynette Flores that they had no record of my order and that the program had ended. I was referred to one of their distributors, which had NO Magpul mags in stock! The next day, I found the email confirming my order (with the order ID number) and sent it to them and was basically told (again by Lynette Flores) that the program had ended and I was S.O.L.! Magpul has some great products, but so do a lot of other manufacturers and after this fiasco I'm seriously considering not patronizing Magpul anymore. I was never billed for the mags as they don't bill until they are shipped, so I'm not out anything financially but it burns my ass that they accepted the order then just dropped it with out even notifying me and now their attitude is too bad, so sad! >:( Link to comment Share on other sites More sharing options...
Rsquared Posted May 22, 2013 Report Share Posted May 22, 2013 That blows that she would have that kinda attitude with you. Link to comment Share on other sites More sharing options...
unforgiven Posted May 22, 2013 Report Share Posted May 22, 2013 Is there someone else you can talk to brother? Link to comment Share on other sites More sharing options...
imschur Posted May 22, 2013 Report Share Posted May 22, 2013 I would not judge them by the actions of one person. Maybe someone here has another email address they can offer up. Link to comment Share on other sites More sharing options...
392heminut Posted May 22, 2013 Author Report Share Posted May 22, 2013 Is there someone else you can talk to brother? Na, I'm done talking with them unless they decide to honor my order, like that will happen! Link to comment Share on other sites More sharing options...
392heminut Posted May 22, 2013 Author Report Share Posted May 22, 2013 Thanks Drew, I'll give Justin a call tomorrow. Is it okay to tell him you referred me to him? <thumbsup> Link to comment Share on other sites More sharing options...
imschur Posted May 23, 2013 Report Share Posted May 23, 2013 Thanks Drew, I'll give Justin a call tomorrow. Is it okay to tell him you referred me to him? <thumbsup> hell no!!! LOL you found that info in google :) Link to comment Share on other sites More sharing options...
shepp Posted May 23, 2013 Report Share Posted May 23, 2013 hell no!!! LOL you found that info in google :) Hahahhahhahahahhaha Link to comment Share on other sites More sharing options...
98Z5V Posted May 23, 2013 Report Share Posted May 23, 2013 Larry. Get on ARFCOM and post (copy and past exactly, your first post in this thread), in their industry section. They will - WILL - take care of you. I'm being serious, brother. Do that, and you'll get your mags. Justin will probably hop in there and take care of it himself. Here's a link to their Industry Section over there: http://www.ar15.com/forums/f_2/124_Magpul.html Link to comment Share on other sites More sharing options...
Goofball310 Posted May 23, 2013 Report Share Posted May 23, 2013 Hope you get everything squared away soon. Good luck! Link to comment Share on other sites More sharing options...
392heminut Posted May 23, 2013 Author Report Share Posted May 23, 2013 (edited) Larry. Get on ARFCOM and post (copy and past exactly, your first post in this thread), in their industry section. They will - WILL - take care of you. I'm being serious, brother. Do that, and you'll get your mags. Justin will probably hop in there and take care of it himself. Here's a link to their Industry Section over there: http://www.ar15.com/forums/f_2/124_Magpul.html Well Tom, I tried but couldn't get registered. Seems they consider every email account I have (3) as anonymous email accounts and wouldn't let me register. WTF is up with that bullpoopy! I can't see opening a half dozen email accounts to find something that meets their standards! Edited May 23, 2013 by 392heminut Link to comment Share on other sites More sharing options...
blue109 Posted May 23, 2013 Report Share Posted May 23, 2013 Same thing happened to me....what is your ISP? Turns out I have a Cox email addy I never even knew about and it worked. Link to comment Share on other sites More sharing options...
392heminut Posted May 23, 2013 Author Report Share Posted May 23, 2013 (edited) My ISP is Century Link and I do have an email addy with that account. I forgot about that, I've never used it. I'll give it a try. That worked. Thanks Blue! <thumbsup> Edited May 23, 2013 by 392heminut Link to comment Share on other sites More sharing options...
392heminut Posted May 24, 2013 Author Report Share Posted May 24, 2013 Larry. Get on ARFCOM and post (copy and past exactly, your first post in this thread), in their industry section. They will - WILL - take care of you. I'm being serious, brother. Do that, and you'll get your mags. Justin will probably hop in there and take care of it himself. Here's a link to their Industry Section over there: http://www.ar15.com/forums/f_2/124_Magpul.html Done! I'll post an update whenever anything happens. <thumbsup> Link to comment Share on other sites More sharing options...
Zebra644 Posted May 24, 2013 Report Share Posted May 24, 2013 Wow I wouldn't dig that either. I wonder if it has anything to do with them moving out of that poor misguided state and shutting various equipment down and in process of moving or others that cant or wont move with Magpul that will be loosing their jobs? Link to comment Share on other sites More sharing options...
392heminut Posted May 24, 2013 Author Report Share Posted May 24, 2013 I don't think it has anything to do with production. In the second email Ms. Flores sent me she stated that they were running at full production and that eventually I would be able to purchase my mags from one of their distributors. That was the 'too bad, so sad' email I referred to. Link to comment Share on other sites More sharing options...
blue109 Posted May 24, 2013 Report Share Posted May 24, 2013 I was about to post how I never heard anything about my DSG arms mags but I was stocked up so I wasn't worried about it......and the shipping notification popped up. I gave up on those months ago lol. Link to comment Share on other sites More sharing options...
unforgiven Posted May 24, 2013 Report Share Posted May 24, 2013 <lmao> So did I brother,just got email.They are going to ship. Link to comment Share on other sites More sharing options...
98Z5V Posted May 28, 2013 Report Share Posted May 28, 2013 Brother Larry, any updates? Did the post work? It should prompt them into action. Link to comment Share on other sites More sharing options...
MaDuce Posted May 28, 2013 Report Share Posted May 28, 2013 I've been reading reviews on promag magazines and people are saying they're as good as pmags and almost indistinguishable and allot of these reviews are coming from admitted promag skeptics. I don't know about .308 mags but their 5.56 mags are going for as little as $10 right now. Link to comment Share on other sites More sharing options...
jrtmasp Posted May 28, 2013 Report Share Posted May 28, 2013 (edited) That blows! Sorry to hear about this obvious shortcoming from Magpul. I got on that list but didn't end up utilizing it. It's sad to hear about their response to your confirmation emails. Hopefully it was a fluke but the emails should have shut them up and had a rep send you out your order ASAP. I agree with MaDuce, promags are nice but if I had the choice I would still go with PMags. I have family up in ME and a few of their retail stores were trying to get 25 or more a piece for the 30 rd 5.56...way overpriced. Edited May 28, 2013 by jrtmasp Link to comment Share on other sites More sharing options...
Robocop1051 Posted May 28, 2013 Report Share Posted May 28, 2013 Just want to point out. One of our sponsors, AirsoftAtlanta.com, also sells Magpul PMAGs. They have a great deal going right now. If anyone is shopping, they are worth the look. I think they were $13-$15 ea Link to comment Share on other sites More sharing options...
392heminut Posted May 28, 2013 Author Report Share Posted May 28, 2013 Update; I did as Tom suggested and put a post over at ar15.com. Approx. one day later I was contacted by Justin and he requested a copy of the confirmation email. I sent it to him and received a replay just a short time latter that day. Justin said he couldn't figure out why the order had never been shipped, as the order had definitely gone through, but had never made it over to the warehouse to be filled. He said it was very strange situation and that he would take care of it. I was just contacted by Jessica at Magpul to confirm my info and she told me the mags would be shipped tomorrow and I would have them probably 2 days after that. Hats off to Justin and Jessica @ Magpul for making this right! <thumbsup> Link to comment Share on other sites More sharing options...
392heminut Posted May 28, 2013 Author Report Share Posted May 28, 2013 I also asked Jessica about the 25 round 308 mags and she said they were looking at a release date sometime in the fall. Link to comment Share on other sites More sharing options...
unforgiven Posted May 28, 2013 Report Share Posted May 28, 2013 Glad it worked out brother Larry. <thumbsup> You know, the squeaky wheel and all that. ^-^ Link to comment Share on other sites More sharing options...
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